I am unable to play a video

While Phyn performs better than most Jellyfin clients in terms of video codec support, there may still be some video codecs that were missed during configuration. If you are sure your device supports a particular codec but you are unable to play it with phyn, please reach out to us and we will get on it right away.

In settings on Phyn app, use the force direct play button to test if the particular video plays just fine. Please tell us the result of this test so that we know how to proceed.