# I am unable to play a video

While Phyn performs better than most Jellyfin clients in terms of video codec support, there may still be some video codecs that were missed during configuration. If you are sure your device supports a particular codec but you are unable to play it with phyn, please reach out to us and we will get on it right away.

{% hint style="info" %}
In settings on Phyn app, use the force direct play button to test if the particular video plays just fine. Please tell us the result of this test so that we know how to proceed.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.phyn.app/guides/frequently-asked-questions.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.